Our City

Accessibility Statement

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Accessibility Statement 
 
The City of Pomona is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.  

The City of Pomona will be evaluating https://www.pomonaca.gov/ on a regular basis and the site will continue to evolve and improve over time as new technologies and opportunities emerge.  The City welcomes comments on how to improve the site's accessibility for users with disabilities.  To send a comment or suggestion, email feedback@pomonaca.gov. 

Measures to support accessibility 

The City of Pomona takes the following measures to ensure accessibility of our public website https://www.pomonaca.gov/:  

  • Integrate accessibility into our procurement practices.
     

  • Assign clear accessibility goals and responsibilities. 

  • Perform scans and internal reviews to continuously work on issues.
     

The City of Pomona is currently working towards ensuring accessibility of https://www.pomonaca.gov/ by: 

  • Providing continual accessibility training for our staff. 

  • Employing formal accessibility quality assurance methods. 
     

Conformance Status 

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.  

https://www.pomonaca.gov/ is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard. 

Compatibility with Browsers & Assistive Technology 

https://www.pomonaca.gov/ is designed to be compatible with the following assistive technologies: 

  • Google Chrome with NVDA/JAWs/VoiceOver on Windows 10/11 and macOS 

  • Mozilla Firefox with NVDA/JAWs/VoiceOver on Windows 10/11 and macOS 

  • Microsoft Edge with NVDA/JAWs/VoiceOver on Windows 10/11 and macOS 

  • Safari NVDA/JAWs/VoiceOver on Windows 10/11 and macOS 

Changing Text Size 

You may quickly increase the text size of our web pages by holding down the CTRL key and pressing the + key. To decrease the text size, hold down the CTRL key and press the - key. (On Macs, instead of CTRL, use Command key).

Alternatively, most pages have a Font Adjustment toolbar to increase and decrease font size located beneath the main page title.

Incompatibility: 
https://www.pomonaca.gov/ is not compatible with: 

  • Internet Explorer

  • Modern browsers older than the two latest versions 

Technical Specifications 

Accessibility of https://www.pomonaca.gov/ relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer: 

  • HTML 

  • WAI-ARIA 

  • CSS 

  • JavaScript 

 
These technologies are relied upon for conformance with the accessibility standards used. 

Additional Plug-ins

Adobe Reader can be useful to view and print PDF documents that appear on the website: 

Known Limitations and Alternatives 

Despite our best efforts to ensure accessibility of  https://www.pomonaca.gov/, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us at feedback@pomonaca.gov. 

Known limitations for https://www.pomonaca.gov/:  

  1. PDFs: PDFs may not have working links, or accessible imagery/text because much of the content previously uploaded lacks accessibility checks. We monitor user feedback and typically resolve issues within 3-5 business days. Please email feedback@pomonaca.gov to access the files or information you may need.

  2. Images: Not all images may have curated alt tags (also known as alternative text), which are descriptive attributes added to HTML code providing a textual description of an image. This is because sufficient education on ADA compliance was not provided when implementing our website CMS internally. Our Information Technology team is currently reviewing images to ensure they have appropriate ALT tags and meet quality standards. Please email feedback@pomonaca.gov to access the ALT tags you may need.

  3. Captions for Videos: At this time, some videos may not be captioned due to issues with our captioning system. We are actively exploring alternative captioning options to ensure accessibility. If you require captions for specific videos, please reach out to us at feedback@pomonaca.gov.

  4. Headings: Empty headings have been detected in our content. We are actively working to rectify this issue. Please feel free to reach out to us at feedback@pomonaca.gov for further assistance. 
     

Assessment Approach 

The City of Pomona assessed the accessibility of https://www.pomonaca.gov/ by the following approaches: 

  • Self-evaluation 

  • External evaluation 

Date 

This statement was created on 31 January 2024 with the support of the W3C Accessibility Statement Generator Tool.