The Operations Division is the largest in the organization and is responsible for the field services provided to the City of Pomona by uniformed personnel. Specialized units within the Division including the K9 Unit, SWAT team, and Bike Patrol. These units work together in an effort to reduce crime and increase service delivery with the ultimate goal of public safety in a city of an estimated 150,000 people in 23 square miles. Pomona is the seventh largest city by population in the County of Los Angeles.

Patrol Services represent the primary function of the Police Department. This unit has the responsibility of protecting life and property as well as maintaining law and order, preserving peace and security in the community, and positively impacting the quality of life for Pomona's residents. Typical responsibilities of Patrol Officers include: "in progress" crimes, responding to calls for service, assisting victims, conducting investigations, identifying and arresting perpetrators of crimes or misconduct, community service, taking crime reports, and testifying in court.

In addition to these responsibilities, Patrol Services plays a vital role in the Department's commitment to a "Problem Oriented Policing" (POP) philosophy of operation. Each Watch Commander is not only generally responsible for daily service delivery, but has also been assigned direct responsibility for a quadrant of the City as Area Commanders. These "POP projects" have been at the forefront of the Department's overall commitment to a new direction.

K-9 Unit

The K-9 Unit assigned to the Operations Division is made up of patrol dogs trained in handler protection, evidence recovery, SWAT tactics, and locating hidden suspects. The K-9 Officers are assigned to patrol shifts throughout the day and night answering calls for service and taking reports in addition to their K-9 duties. The dogs are constantly trained in order to keep their skills sharp and maintain certification by an outside police dog training facility. Part of the units' duties includes presentations to schools, church groups, service clubs, and community organizations.